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Shipping and Delivery

Your Parcel Shipping


For every order placed before noon, your parcel will be shipped on the same day. For the orders placed after Friday at noon and during week-ends, the parcel will be shipped the next Monday. Once your order is shipped, log into your customer account to retrieve the order tracking number.

For Metropolitan France, Corsica and Monaco, the delivery is carried out by the Colissimo 48H or Chronopost 24H services according to your choice. For international orders, the delivery is carried out by UPS.

You can also benefit from our Pick-Up Service and its 4,000 centers around Metropolitan France: they are usually open during flexible hours and you can choose when to pick your parcel. Unfortunately, this delivery mode is only available on the Metropolitan French territory.

For all delivery modes, you can track your order and follow its status in My Order in your customer account.

Three services are available:

Colissimo Home Delivery – No Signature €4.90€
Colissimo Relais Pick’Up (Partners) €3.90
Colissimo Pick Up Center (La Poste / French Post Offices) €3.90

 

Delivery of your parcel


For Metropolitan France:

The delivery is free for any Metropolitan France order over €40.

Colissimo Home Delivery – No Signature

Once your parcel is shipped, it will be delivered directly in your mailbox within approximately 48h. If the mailbox is too small and you’re not at home, a delivery notice will be left. You will be able to choose a new delivery date online within 6 working days or to pick up your parcel in the local French post office of your choice (the parcel will be available after 3PM the next day). If you do not choose one of these options, you’ll be able to pick up your parcel in your usual post office within 15 days.

Keep track of your parcel on www.colissimo.fr

Colissimo Pick-Up Service

With Colissimo Pick-Up Service, you have two options to pick up your parcel:

– in a French Post Office (La Poste), you can choose which post office would be better for you to pick up your parcel (without any previous delivery attempt at your house) among the 10,000 post offices available in Metropolitan France.
Once your parcel is shipped, it will be delivered within approximately 48h, you will be informed of its availability through text messages and e-mail. You will be able to pick it up within the next 10 days. After this time period, the parcel will be sent back to us.
Keep track of your parcel on www.colissimo.fr

– in a Partner Pick’Up Center, you can choose among the 7,500 local shops of the Pick’Up network for your parcel to be delivered near your home, your workplace or where you are spending your vacations.
Once your parcel is shipped, it will be delivered within approximately 48h, you will be informed of its availability through text messages and e-mail. You will be able to pick it up within the next 10 days. After this time period, the parcel will be sent back to us.
Keep track of your parcel on www.colissimo.fr

In Europe and internationally:

The delivery is carried out by Colissimo. There are fixed shipping fees.
In Europe: €5,90 and outside Europe: €12,90.

 

Tracking your parcel


For a delivery in France, the tracked parcel is delivered by La Poste within 2 to 4 working days. It is delivered to the mailing address mentioned on your order form. The delivery is carried out from Monday to Saturday morning. If you’re away from home, the mailman will leave a delivery notice mentioning how you could retrieve your parcel (where and when). You can track your parcel anytime with your tracking number here.